Help & Frequently Asked Questions
Our website is open 24 hours a day, seven days a week and orders can be placed securely online at any time.
Our combined Customer Service team are available via telephone on 03333 011231 during the following times and are able to assist you with information and advice about your purchase or they can also take your order over the telephone should you wish.
The Party Time Direct telephone lines are open:
Monday to Friday: 09:00 - 17:00
Our lines are closed Saturday, Sunday and on Bank Holidays.
Please see our Contact Page for more contact information.
We work very hard to ensure that the stock availability on our website is up to date. Where an item is known to be “out of stock” this information will be displayed against the product and you will not be able to place an order for that item.
Product Descriptions & Images
We try very hard to ensure that all information on this website is accurate. However, occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.
Images of products on the website are for illustration purposes only. As full a description as possible of what items are included with the product will be shown on the website. Some images show costumes with additional accessories for illustration purposes only - please read the text describing what items are included before purchasing.
Costumes are available in a different range of sizes - some are available in a choice of sizes and some in one size only. This depends on the manufacturer and the availability.
The available UK sizes and measurements are shown clearly next to each costume on the website.
Where an option of different sizes are available, please select the desired size from the drop down box, before clicking the "Add to Cart" button.
Please remember that all sizes are correct to the best of our knowledge and as with all clothing, the size and fit can vary between different suppliers and costume designs.
Fancy dress costumes don't always fit exactly like our everyday clothes do, as they are just for fun. Therefore please bear this in mind when you receive and try on your new costume.
Methods of Payment
We accept the following payment methods:
Credit/Debit Card Payments:
We accept the following credit and debit cards:
VISA, VISA Delta, VISA Electron, MasterCard, Maestro and Solo.
To pay by credit or debit card please select the "SagePay- Pay by credit or debit card online" option during the checkout process. Your card is authorised and payment taken securely online.
We accept payment via PayPal accounts too. Simply click the "PayPal" button during the shopping cart process. You will be prompted through the process to login to your PayPal account to confirm payment.
We also accept payment via cheque. To pay by cheque select the "Payment by Cheque" option during the checkout process. You will need to send your cheque to us by post. Full details of where to send the cheque and who to make it payable to are available during the checkout process. We will despatch your order once the cheque has arrived and cleared.
Credit Card & Online Security
We provide secure card processing online powered by SagePay and Lloyds TSB Cardnet. Party Time (UK) Ltd T/A Partytimedirect.co.uk do not store your credit or debit card details.
For additional security and fraud protection for you and us, we support the 3D Secure scheme of Verified by Visa and MasterCard SecureCode. Therefore you maybe prompted to enter your password/pin for 3D secure in order to authorise your credit/debit card transaction online.
We offer several different delivery options and delivery time varies depending on which option you choose. See our delivery options and costs page for more information.
We aim to despatch all orders as quickly as possible and the vast majority of items shown on our website are available for prompt delivery. On the rare occasion that the item or size that you ordered is not available immediately, we will aim to contact you the same or next working day to advise of any delay or to offer you an alternative item.
Our main method of contact will be via the e-mail address and/or contact telephone number that you provide when you place an order. Our order processing system generates automatic order updates via e-mail., therefore please ensure that the e-mail address is entered correctly at time of order and that you check your e-mail account for updates from us.
See our delivery options and costs page for more information.
Order Cancellation Before Despatch
If you wish to cancel your order before it is despatched, please contact us immediately. If your order has not been despatched, we will cancel and refund the order. If your order has already been despatched, please see below.
Order Cancellation After Despatch
If you wish to cancel your order, please contact us immediately. If your order has already been despatched we will need to authorise a return. You have 14 days from the receipt of delivery to return your unwanted items for a refund.
Please contact us by phone or email if you wish to return unwanted items. Returned goods must be in a saleable condition, unworn, undamaged and returned in the full original packaging. A copy of the invoice/despatch note must be included, otherwise a delay in processing any refunds may occur. For more expensive items we strongly advise that when returning items to us that a proof of posting from your Post Office is obtained or that a registered or insured delivery method is used, such as Royal Mail Recorded Delivery or Royal Mail Special Delivery and that the goods are securely packaged. The customer is responsible for the goods until they are received by Party Time UK Ltd. The return cost of the postage will is the responsibility of the customer.
IMPORTANT Costume accessories, wigs, teeth, hosiery, earrings, contact lenses, prosthetics, underwear, make-up and facial hair cannot be returned for a refund unless they are returned unused in their original unopened packaging and the tamper seals in place where tamper seals are provided.
Refunds are for the cost of returned items only and will only be issued once returned goods have been received and checked by Party Time (UK) Ltd. Refunds will be made via the payment method that was used in the original purchase.
If goods are returned after 14 working days it will be at the discretion of Party Time (UK) Ltd as to whether a refund or partial refund will be applied to the order.
If goods are received back by us in poor condition or missing packaging we will not be able to make a refund.
Returning of Faulty Goods
Individual costumes that are wrapped are not checked prior to despatch and it is possible that faults that originated in manufacturing go undetected. This is uncommon but should you receive an order from us where an item is faulty or incorrect, you should contact us within 48 hours of receipt. We will authorise a return and will be happy to exchange or refund for the faulty or incorrect item. Postage costs for returning faulty or incorrect goods will be refunded.
A refund or replacement will be processed when the goods have been received and inspected by PartyTimeDirect.
PartyTimeDirect will not be liable for any goods where a defect or fault has arisen from misuse, willful damage or negligence, wear and tear, repair or alteration or where the fault or defect was not reported within the required time frame.